Frequently Asked Questions

Shipping Questions

Shipping rates and estimated delivery times are based on our experience with our suppliers and will be maintained accordingly. Any shipping charges not included in the sales price will be calculated and displayed at checkout. Detailed rate information is tabulated in our Shipping Policy.

We ship most orders from various warehouses in the United States. Our stock is spread out over multiple fulfillment centers to allow us to get them to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.

Currently we only ship to the Lower 48 contiguous United States and Washington, DC. We cannot ship to P.O. boxes or military bases.  As reflected in our Shipping Policy, we do NOT deliver to Addresses OUTSIDE of the Lower 48 Contiguous United States of America, Post Office boxes or APO/FPO boxes.

We ship most of our orders from our fulfillment warehouses right here in the USA using USPS mostly and occasionally using UPS or Fedex. After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number you can use to track your order to destination.

Most of our items are shipped from warehouses in the USA. Items shipped from the USA are shipped on average in 5-8 business days after a 2-3 day processing allowance.

When your order is processed and a tracking number is available, we will send tracking information to the email address you provided us at checkout. This email will also show you how to track your package. Please note that the tracking information at the tracking website will be displayed 2-3 days after you receive that email.

Payment Questions

We offer safe shopping and accept payment through a variety of channels including Paypal, Visa, Mastercard, Amex, Discover, GPay, Apple Pay and Amazon Pay. All products are listed in US Dollars.

Our products are listed by default in US Dollars.

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

Order Questions

First of all, visit our store at: [https://shop.goyrownway.com]. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! 

What to do in 3 steps:

Step 1: Try to troubleshoot the item by checking the manual provided in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2: If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3: Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at TheShops@GoYrOwnWay.com.

If any product is faulty, you are protected under our Refund & Returns policy. The policy can be viewed at [https://shop.goyrownway.com/policies/refund-policy].

Refunds and Returns

Please visit [https://shop.goyrownway.com/policies/refund-policy] for full details on our Refund & Returns policy.

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