Frequently Asked Questions

Shipping Questions

What are my shipping costs?

Shipping rates and estimated delivery times are based on our experience with our suppliers and will be maintained accordingly. Any shipping charges not included in the sales price will be calculated and displayed at checkout. Detailed rate information is tabulated in our Shipping Policy.

Why didn't my shipment come in one package?

Our stock is spread out over multiple fulfillment centers to allow us to get them to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They are on the way.

What countries do you ship to?

Except as otherwise indicated in the product listing, The Shops ships all products internationally with the exception of Rothco (tactical gear) and Koehler Home Décor (glass art vases), which we only ship domestically as indicated in our Shipping Policy. We cannot ship to P.O. boxes, military bases and certain other destinations as reflected in our Shipping Policy.

How do you ship?

We ship our orders from our fulfillment warehouses the world over. Within the USA, we use USPS, UPS or Fedex. After your order is processed by one of our facilities, it is sent to the shipping company and will thereafter be handled by them. You will be provided with a tracking number you can use to track your order to destination.

How long will it take for my order to be delivered?

As described in our Shipping Policy, tactical gear and glass art vases shipped from the USA go out in 5-8 business days after a 2-3 day processing allowance. Shipping times for other products range from 4-14 business days for domestic orders and 8-30 days for international orders.

How can I track my order?

When your order is processed and a tracking number is available, we will send tracking information to the email address you provided us at checkout. This email will also show you how to track your order. Please note that the tracking information at the tracking website will be displayed 2-3 days after you receive that email.

Payment Questions

How can I pay for my order?

We offer safe shopping and accept payment through a variety of channels as listed on our storefront. All products are listed in US Dollars.

What is the default payment currency?

Our products are listed by default in US Dollars.

Can I pay COD - Cash On Delivery?

No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order.

Order Questions

How do I place an order?

First of all, visit our store at: []. Choose products that you love, then click "Add to cart" & "Check out". Finally, fill in your information and pay. That's it! 

My product has a problem. What can I do?

What to do in 3 steps:

Step 1: Try to troubleshoot the item by checking the manual provided in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2: If you still have difficulties with your item, especially for complicated products such as Car DVD Players, GPS or TV Boxes, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3: Once you have confirmed the product is faulty after steps 1 and 2, you should contact us at

What if a product is broken?

If any product is faulty, you are protected under our Refund & Returns policy. The policy can be viewed at [].

Refunds and Returns

What is your refund policy?

Please visit [] for full details on our Refund & Returns policy.


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