Refund policy

DATE OF LAST UPDATE: JANUARY 9, 2024

Order Cancellation Policy

Orders cannot be canceled once they've been processed.
For obvious logistical reasons, this policy is strictly enforced.
Most orders are processed within 24 hours.

The following Return Policies are referenced by the individual product listings to which they apply. Until a product listing is marked with a Return Policy, it defaults to Return Policy Z.

Return Policy A

The terms hereunder apply to product listings that refer to Return Policy A.

Conditions

No returns will be accepted without our authorization number.
All claims must be made within ten (10) days of receipt of the order.
Defective merchandise must be returned within ten (10) days of receipt of order.
All other products must be returned within fifteen (15) days of receipt of order.
Other returns will be subject to a 15% restocking charge.
Any return of merchandise, not ours, will be returned freight-collect.
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are generally not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit.
If you return a product (a) without a return authorization from The Shops @ Go Your Own Way or (b) without all parts and accessories originally included with your purchase, The Shops @ Go Your Own Way retains the right to either refuse acceptance of such return or charge you a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, The Shops @ Go Your Own Way retains the right to charge you a 30% restocking fee to cover the cost of labor and repackaging a product that is found to be in good condition.

Non-returnable items:

Items identified as non-returnable in the product description
Items that are monogrammed or otherwise personalized
Items that have been damaged through normal wear and tear
Items that have been soiled in any way
Items bearing foreign price stickers, tags or other markings
Special-order items
Undergarments
Face Masks
Gift cards
Downloadable software products
Some health and personal care items
Books with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition or damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Return Policy B

The terms hereunder apply to product listings that refer to Return Policy B.

Conditions

All returns must be received within 30 days of delivery.
Customer is responsible for the cost of return shipping.
Shipping fees are non-refundable, unless there was a mistake on the supplier's part.
Returned items must have no signs of wear, washing, damage, staining or improper care.
Items with tags must be returned with all tags attached.
Items must be returned in the original or similar packaging that will prevent damage in transit.
Circumstances under which items are not eligible for a Refund:

Wrong address provided by customer
No consignee designated (if required) and customer is not available to receive the delivery
Invalid contact information provided by customer
No answer to delivery calls or emails
Package not collected within the allotted time
International orders
Customer refuses to accept package or pay required taxes and fees
Product fails to complete customs clearance

Non-returnable items:

Items identified as non-returnable in the product description
Items that are monogrammed or otherwise personalized
Items that have been damaged through normal wear and tear
Items that have been soiled in any way
Items bearing foreign price stickers, tags or other markings
Special-order items
Undergarments (panties, shapewear, underwear, bras, socks, etc.)
Swimsuits, Swimming Trunks, Body Suits
Face Masks, Face Gaiters
Jewelry Accessories
Gift cards
Downloadable software products
Some health and personal care items
Books with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition or damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Return Policy C

The terms hereunder apply to product listings that refer to Return Policy C.

Conditions

Please refer to the size charts before purchasing, as we do not accept returns based on the item not fitting correctly.
Returns are only accepted if the item is damaged or the wrong item was sent out.
You may return the item(s) within 15 days of receiving the order.
Circumstances under which items are not eligible for a Refund:

Item does not fit correctly. Please refer to the size charts before purchasing.

Non-returnable items:

Items identified as non-returnable in the product description
Monogrammed, personalized, special-order items, and items damaged through normal wear and tear
Any item that is returned more than 15 days after delivery

Return Policy D

The terms hereunder apply to product listings that refer to Return Policy D.

Conditions

If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order.
Circumstances under which items are not eligible for a Refund:

Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.

Non-returnable items:

Items identified as non-returnable in the product description
Monogrammed, personalized, special-order items, and items damaged through normal wear and tear
Any item that is returned more than 30 days after delivery

Return Policy E

The terms hereunder apply to product listings that refer to Return Policy E.

Conditions

Subject to the following terms, if for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order.
Clothing items : Please be aware that measurements may not be exactly as shown on the listing as measuring methods may differ. We can process a return in such cases at buyer's cost.
Items must be shipped back to our warehouse in 7 business days once the Return Material Authorization (RMA) approval has been processed.
We do not provide a return label for refunds or exchange. The only time we will provide a return label is when we shipped a wrong item.
We will exchange damaged items but do not provide refunds on damaged items.
Please notify us at TheShops@GoYrOwnWay.com within 2 days of receiving a damaged item to make it eligible for exchange.
Customers must return the item back to our office at their own cost to make it eligible for replacement.
If a package shipped US Domestic is lost in transit, we will re-ship a replacement package. If the shipping status shows delivered on the courier website, we consider the package to have been shipped and delivered successfully and no reshipment will be processed.
Sellers may request to file a claim but a case number along with the staff/agent name and number must be provided within 2 business days from the date of delivery (provided by the courier).
We will also need a copy of a Photo ID of the recipient that shows he or she is the recipient at the shipping address.
For security purposes, we may also require a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim on the lost package.
We do not guarantee any claim outcome but with the evidence, we will do our best to file a claim on the lost package.
Claiming on a non-delivered item:

As of Feb 2022, USPS and UPS no longer accept claims once their website indicates the package has been delivered.
Customers may file a police report and use the report to file a claim with their home insurance.
Please note that international packages may take up to 60 days for delivery due to the delays inherent to international logistics.
If an international package is lost, the customer must file a local police report before we can file a claim on the lost shipment.

Inernational non-delivery package:

Due to high volume of international shipment fraud, to be eligible for a claim on lost packages, please provide a letter from your local post office that the package is indeed not traceable and lost.
A local lost report file to the police station maybe required as we may need to submit it to claim insurance on the package.
We will also require 2 pieces of photo ID of the recipient and the seller in order for us to file a claim of the lost shipment.

Return Procedure for Policy E: (where applicable)

Please notify us at TheShops@GoYrOwnWay.com within 2 business days of receiving a damaged item to request a Return Material Authorization (RMA) to make it eligible for exchange.
Please provide a copy of a Photo ID of the recipient that shows he or she is the recipient at the shipping address.
For lost packages, please provide a 2nd piece of ID to verify the identity of the recipient in order for us to file a claim.
Items returned for exchange must be shipped back to our warehouse at customer's cost in 7 business days once the RMA approval has been processed.

Non-refundable items:

Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
Items in anything short of new condition or without original tags or without a packing slip for return.
Christmas related products such as decorations and Christmas-themed clothing and home items are non-refundable, but are exchangeable if they arrived damaged.
We do not provide refunds for lost shipment on international packages. If we are able to file a claim, we will reship the package. Please note that it is the recipient responsibility to file and pay any duty to their local custom for the package. The processing time for a claim on international package may take up to 120 days from the day of submission. Please verify the shipping address before ordering.
Clearance items are non-refundable, but are exchangeable if they arrived damaged.

Non-returnable items:

Items identified as non-returnable in the product description
Monogrammed, personalized, special-order items, and items damaged through normal wear and tear
Any item that is returned more than 30 days after delivery

Return Policy F

The terms hereunder apply to product listings that refer to Return Policy F.

Conditions

If for some reason you're not satisfied with our service or product quality, please contact us within 15 days after you get the package.
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Return Procedure for Policy F

Return the products to us in the original packaging and we will refund your money upon receipt of the package.
Shipping cost is NOT refundable and Customer bears responsibility for the return shipping cost.

Return Policy G

The terms hereunder apply to product listings that refer to Return Policy G (themed merchandise).

Products bearing theme-based images and text are created using print-on-demand. These products are unique and produced only when ordered. Accordingly, returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

Conditions

In case of a damaged product or a manufacturing error, the supplier offers a free replacement or a refund if you contact us within 30 days of product delivery.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that we will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color.
In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.
For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Non-returnable items:

Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Return Procedure for Policy G

Please get in touch with us within 30 days of product delivery at TheShops@GoYrOwnWay.com and provide a clear photo showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be needed for confirmation purposes.

Return Procedure (all policies, where applicable and not otherwise specified in the policy)

Subject to the applicable product-specific return policy listed above, which may be more restrictive (see above for details), following is the default procedure for returning items.

Please retain the original packaging and accessories in case you need to return the product.
Please email us a description of the problem with photos within 10 days of receiving the item at TheShops@GoYrOwnWay.com before returning the product.
Please remember to attach Photographs of any defects.
If we can’t resolve the problem and you would still like to return the item(s), request a Return Material Authorization (RMA) number at TheShops@GoYrOwnWay.com.
Print out the RMA form.
Print out your electronic receipt bearing the store order number.
Place the RMA form and your receipt in the return packaging.
Return the item in the original packaging along with the RMA form and all of the original accessories to the address indicated in our reply.
Please use normal shipping (not express shipping).
We recommend the use of a traceable carrier that can provide you with a tracking number.
Email us back with the RMA and tracking numbers so we can track your return.

Refunds (all policies, where applicable and not otherwise specified in the policy)

Once your return is received and inspected, we will send you an email to notify you that your returned item has been received.
We will also notify you of the approval or rejection of your refund.
If your refund is approved, a credit will be automatically be applied to your credit card or original method of payment.
You should receive your refund within 10 business days of approval.

Late or Missing Refunds (all policies, where applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and have still not received your refund, please contact us at TheShops@GoYrOwnWay.com

Exchanges (all policies, where applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at TheShops@GoYrOwnWay.com and we will provide you further instructions on where to return the item for an exchange.
Please note that we cannot accept exchanges beyond 15 days from the date of delivery.

Gifts (all policies, where applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a discount code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver thus informing them of your return.

Return Policy Z

The terms hereunder apply to product listings that refer to Return Policy Z and to product listings that do not yet refer to a particular Return Policy.